Description

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life.
The UK Property Services department oversees most of the building and facilities services across Universal Music Group’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond.
The Workspace Projects Manager will be responsible for the planning and execution of projects. Their duties include planning, designing, executing, and monitoring every aspect of a specific project.
We deliver a 5-star service to staff and visitors alike, thinking in proactive and creative ways to drive value and service within a fun and creative environment.
Have a strong understanding of Building services, to be shared with the Property Services Team.
The Workspace Projects Manager will be permanently based at Universal Music UK 4PS Site but may also be required to visit other UMG owned or affiliated sites as required.
Mission Statement:

We strive for every UMG employee, artist, and guest to thrive safely in our offices by bringing a high-quality service, with a desire to be the BEST in everything we do.
We achieve this using our own unique service model and matching all requirements to the most suitable resources available. Through passion, knowledge, and creativity.
We are committed to environmental sustainability, integrating eco-friendly practice to create an inspiring workplace while reducing our carbon footprint.
We deliver customer service on the B.E.S.T principle:
Be Bold
Be Excellent
Be Strategic
Be a Team
The B Side: Skills & Experience
Be Operational
Provide a professional, knowledgeable, and efficient service to internal customers.
Maintain regular communication with colleagues across the Company, ensuring all relevant parties are kept informed of progress during the projects.
Operate at a consistently high standard and within health and safety regulations ensuring that the team and any service providers do likewise.
Monthly management of all floor plans and space planning, updating as necessary completed including all new starters and leavers.
Seek and implement opportunities to improve the service, including receiving customer service feedback, and create lessons learned reports after each project.
Provide a pivotal point of information and escalation for any health and safety matters during Projects. Produce safe work systems and communicate them to all relevant parties before work starts.
Constantly review practice and procedures to ensure all team members are meeting the required standards.
Follow procurement guidance while sourcing quotations ensuring best value for money at all time.
Manage the moves following agreed processes, ensuring all roles and responsibilities are adequately resourced.
Ensure that all move projects are kept to agreed timescales and always meet business requirements.
Effectively coordinate projects, ensuring high-quality delivery within agreed parameters and budgets.
Take a flexible and firsthand approach (including taking part in projects involving manual handling for all small in-house office moves) when required.
Conduct and record quality inspections.
Consulting with contractors, making sure projects finish on time and to agreed cost.
Managing permits system for refits via Landlords system, Raising LTA’s when necessary.
Working closely with on-site M&E contactor ensuring works taking place can be done with minimal impact to the operations.
All Project-related jobs are to be logged on to the helpdesk.
Be Organised
Set a structured work method by implementing sound procedures.
Lead from the front by being punctual and working to the highest standards possible.
Knowledgeable user of Monday.com
Managing team members, weekly meetings to discuss updates on projects, ensuring all related documents are up to date.
Co-ordinating works at 4PS working alongside with Tech support and AV when required on projects.
Quarterly review on office allocation per business unit for finance charge back.
Be Collaborative
Working closely with the onsite and offsite management teams.
Enabling a culture of open, informed decision making.
Communicate and influence effectively at all levels.
Person Specification
Exceptional diplomacy and influencing skills with good written and verbal communication and presentation skills.
Knowledge of setting up facilities, systems, and procedures.
Proven experience of managing a large complex site.
Proactively promotes and drives change.
Experienced user of FM performance measurement systems.
Previous experience of managing Facilities / Property Services within an organisation.
Sound knowledge of managing outsourced service providers.
Previous experience in project management.
Achieves results through working as a team.
Working knowledge of building systems and FM service lines in media (or similar) environments (M&E, BMS, Fabrics, H&S).
Excellent relationship building skills at all levels.
Ability to prioritise work according to business needs, pre-empting problems before they occur.
Excellent team spirit and customer service.
Diplomacy and resilience under pressure, with proven ability to deliver projects on time and within budget.
Motivation, confidence, and enthusiasm.
IOSH and/or NEBOSH certification.
Previous experience managing office relocations and moves.
Excellent eye for detail.
PowerPoint proficient; able to create exciting and effective presentations.
Project management certification (Prince2 desirable).
Proactively promotes and drives change.
Ensures appropriate professional working standards are maintained.
Strong negotiating skills.
CAD experience desirable.
Member of the IWFM, desirable.
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.