Scaling the operations of a data-driven digital agency

A UK-based digital agency with data and analytics at their core approached us to help them manage a new international corporate client, as well as built a set of lightweight but strong project management tools and develop a training programme for their team.
Questions
– How do we deal with new competition?
– What should we be measuring?
– What’s the best way to run our projects?
– How do we keep our best people?
Challenges:
– Limited processes
– Lack of transparency and collaboration
– Confusion on company mission and talent development
Solutions:
– Design and implementation of a new project management framework
– Revised commercial strategy
– Creation of talent development programme
Results:
– Overages cut by over 50%
– Motivated and goal-orientated team
– Enhanced collaboration