Hugh Waldren Product Manager | The Dots
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Hugh Waldren

Product ManagerLondon, United Kingdom
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Available

Hugh Waldren

Product ManagerLondon, United Kingdom
Projects
  • Bad Cop Worse Cop Easter Special
    A Dj night setup on April 8th at the Prince of Peckham.
  • Bad Cop Worse Cop - Saturday 24th November 2018 - Music Box Radio UK
    I do a fortnightly online radioshow with a mate of mine, every 2 weeks (Saturday 1-3pm). Here's the show from 24th Nov!
  • Bad Cop Worse Cop - Saturday January 6th 2018 - Music Box Radio UK
    Bad cop worse cop is a collaboration between Manners no Manners and Boy Strange. Inspired by cult police movies, double claps and the signature sound of the 80's. Tune in every fortnight for a dose of retro digital music as well as some great new modern classics we love.
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Projects credited in
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Work history
    Product ManagerThe Dots
    London, United KingdomFull Time
    Managing the day-to-day development workflow, channelling all stakeholder product feedback and coordinating the build, and evolution of The Dots platform.
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    Senior Customer Success ManagerSideways 6
     - London, United KingdomFull Time
    Sideways 6 is a technology platform designed to support employee innovation and engagement, leveraging existing internal social channels, in some of the world’s most successful businesses. Clients include; International Airlines Group (parent company of British Airways, Aer Lingus and Iberia), Centrica (British Gas), Sainsbury’s, Ikea and Page Group (Michael Page). Achievements ● 4th employee in the organisation, built the Customer Success department from the ground up, which included the ‘Customer Success Playbook’ ● Delivered our flagship client project which serves as the lead sales example ● Refined the company proposition in line with client feedback ● Worked closely with the CEO to help design the go-to-market strategy ● Attained 80+ NPS score since measurement implementation ● Responsible for the companies first 3-year contract deal ● Refined and professionalised company back office systems ● Built resource library, introduced fundamentals of CSM practise, effectively streamlining all CSM procedures ● Multiple ‘account saves’ resulting in highest possible retention, and trial conversion ● Optimised full CSM review process, Quarterly Business Reviews and contract renewals ● Built many product advocates and champions; leading to strong client community ● Identified creative solutions to ensure continuous client product value throughout contract durations ● Introduced success milestone KPI’s to support client project delivery ● Contributed beyond role to set up several strategic initiatives with other department e.g. worked with product manager to redesign client feedback system and design a product roadmap to enrich the future proposition ● Designed client activity monitoring system and supported internal development ● Helped clients deliver projects that have far exceeded their ROI targets, resulting in million- pound savings across the board
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Skills
  • Product Management
  • Account Management
  • E-commerce
  • Retail
  • SaaS
  • Startup
  • Project Management
Education
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    Certificate in Project ManagementMacbeth Centre
     - London, United Kingdom
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    BEng Chemical EngineeringThe University of Sheffield
     - Sheffield, United Kingdom
    With Honours
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Awards
    General attendeesNovocast
    blah blah blah