Projects
- Bad Cop Worse Cop - Saturday January 6th 2018 - Music Box Radio UKBad cop worse cop is a collaboration between Manners no Manners and Boy Strange. Inspired by cult police movies, double claps and the signature sound of the 80's. Tune in every fortnight for a dose of retro digital music as well as some great new modern classics we love.
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Projects credited in
- February Product Update: Post side hustles, get jobs for you, save top projects & log in with a magic link...Here’s what’s new at The Dots! Explore our freshest features and find out how they can help you find collaborators, save your favourite projects and log in with our peachy new ‘magic link’, helping you save time and stay extra secure...15
- January Product Update: Personalise your inspiration feed, save collaborator lists, get app job alerts & more…Happy 2019! We’re starting the new year on The Dots with a bang, as we’ve a heap of new features ready and waiting for you to explore. Let us take you through what exactly our new features are, and how they can help you;14
- The Dots | Digital Impact Award Nomination | Tech For Good :-)Excitingly The Dots has been nominated for a Digital Impact Award! We’ve had some amazing accolades of late, but I'm really, really proud of this one, as it recognises tech businesses that are having a positive impact on the world. #TechForGood #TimeWellSpent #ImpactAwards #ChangeTheRatio > https://www.impact-awards.co.uk/finalists
- Coronavirus – how we can all support each otherIllustration by Zachary Hill154
- Featured App of the Day!We are so excited to announce that our brilliant app has been featured by Apple as App of the Day! Download (it’s free!) to network, collaborate, build your brand & find amazing opportunities all with a few taps. What are you waiting for? Kickstart your dream career here.65
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Work history
Product ManagerThe Dots
London, United KingdomFull Time
Managing the day-to-day development workflow, channelling all stakeholder product feedback and coordinating the build, and evolution of The Dots platform.
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Senior Customer Success ManagerSideways 6
- London, United KingdomFull Time
Sideways 6 is a technology platform designed to support employee innovation and engagement, leveraging existing internal social channels, in some of the world’s most successful businesses. Clients include; International Airlines Group (parent company of British Airways, Aer Lingus and Iberia), Centrica (British Gas), Sainsbury’s, Ikea and Page Group (Michael Page).
Achievements
● 4th employee in the organisation, built the Customer Success department from the ground up, which included the ‘Customer Success Playbook’
● Delivered our flagship client project which serves as the lead sales example
● Refined the company proposition in line with client feedback
● Worked closely with the CEO to help design the go-to-market strategy
● Attained 80+ NPS score since measurement implementation
● Responsible for the companies first 3-year contract deal
● Refined and professionalised company back office systems
● Built resource library, introduced fundamentals of CSM practise, effectively streamlining all
CSM procedures
● Multiple ‘account saves’ resulting in highest possible retention, and trial conversion
● Optimised full CSM review process, Quarterly Business Reviews and contract renewals
● Built many product advocates and champions; leading to strong client community
● Identified creative solutions to ensure continuous client product value throughout contract
durations
● Introduced success milestone KPI’s to support client project delivery
● Contributed beyond role to set up several strategic initiatives with other department e.g.
worked with product manager to redesign client feedback system and design a product
roadmap to enrich the future proposition
● Designed client activity monitoring system and supported internal development
● Helped clients deliver projects that have far exceeded their ROI targets, resulting in million-
pound savings across the board
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Skills
- Product Management
- Account Management
- E-commerce
- Retail
- SaaS
- Startup
- Project Management
Education
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Certificate in Project ManagementMacbeth Centre
- London, United Kingdom
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BEng Chemical EngineeringThe University of Sheffield
- Sheffield, United Kingdom
With Honours
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Awards
General attendeesNovocast
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