About me

Life begins at the end of your comfort zone. Looking for that next extension to my comfort zone in the world of service design and innovation. Looking to create experiences for the new world.

QuestionsProjectsExperienceTeam

• Looking to get practical experience in customer experience CX and customer journey design - does anyone need any help or advice for me?
• I am offering work in customer experience (CX) and journey mapping to hospitality and retail services that are planning to soon re-open.

Projects

• 10

  Boutique Hotel Breakfast Toolkit | Food & Beverage | Photography | Hotel Indigo | Hotels & RestaurantsA global boutique hotel brand Hotel Indigo is a "branded boutique" concept that provides guests with familiarity and trust of a large hotel chain while being an independently designed and curated hotel. Hotel Indigo in Europe started seeing an inconsistent delivery and guest dissatisfaction with the most important part of the stay: breakfast. After extensive research and pilot testing, a detailed breakfast toolkit was developed. The toolkit shows hotel teams exactly what a branded Hotel Indigo
• 4

  InterContinental Hotels & Resorts Photography GuidelinesA key element of brand identity is the photography selected to represent the brand, communicating the brand emotion and message to the guest. Ensuring that the hotels are armed with the best guidelines to commission photography truly representing the heritage and the aspiration of the InterContinental brand, we developed a robust set of guidelines to truly communicate that feeling.
• 4

  InterContinental Hotels & Resorts Visual IdentityUplifting and future-proofing a brand identity of a global iconic hotel brand, while maintaining the heritage and brand positioning of the brand, requires a global as well as local mindset. With a global vision for a consistent brand look and feel, the new identity needed to be implemented in over 200 hotels globally, so localisation ability was an essential element of development. Working with a group of internal stakeholders from across the business and various external suppliers was the most

Work history

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Marketing ManagerProKanban.org
Feb 2022London, United KingdomFreelance
Look after all marketing at ProKanban.org - social strategy, design, copy, reporting - email segmentation, design, implementation - community management - design of leaflets and documents
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Freelancer of many tradesmyself
Feb 2021London, United KingdomFreelance
A freelancer with many skills and experiences in: - marketing - program management - community management - airtable expert - database management etc!

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Skills

• Project Management
• Strategic Planning
• Brand Strategy
• Marketing
• Problem Solving
• Presentations
• Database Management
• Database Development
• Email Marketing

Education

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Hospitality ManagementHaaga-Helia UAS
Aug 2012 - Sep 2015Helsinki, Finland