Projects credited in
- Hostmaker Design Evolution II - from tailored design to a solid & scalable design systemFrom the touch of a blanket to the button of the guestApp, every touchpoint becomes an opportunity to connect meaningfully - consciously or unconsciously - with our stakeholders.2
- Hostmaker Dashboard - Creating a flexible onboarding platformReverse-engineer Hostmaker Onboarding process, rethink it as a better experience for their players (clients and employees) and create a new journey, thanks to an optimized platform.3
- Hostmaker Dashboard - A Solution for MaintenanceImprove Hostmaker Dashboard with a control panel for maintenance issues management. The goal was to increase customer retention via improving communication about the maintenance issues using 1 only communication channel.2
- Hostmaker Brand Evolution I - From a mascot-centric identity to a strong and scalable brandTo evolve alongside our stakeholders and the business needs, and although we really love our Sir P John mascot, we needed to go beyond our mascot-centric brand and update it to a more approachable, relatable and reachable brand. To do so, we redefined our brand essence and rethink the core brand elements that make our brand stand out and recognisable.1
- Hostmaker InteriorsAfter keeping our interior design studio separately for almost a year, we decided to integrate it with the core Hostmaker product to give a consistent and seamless experience to our hosts and win internal efficiencies. Some of the integration key initiatives were the Interiors brand rebranding and the website redesign.1
- Hostmaker Chat for agents and Frontline membersThis project was born out of the need to have a well-integrated tool to communicate between the frontline staff members and the agents of Operations (OPS) and Guest Relations (GR) departments. At that moment, the team members were communicating using Whatsapp as the main tool: there was no established procedure for communications and no automatic way to track the chats and the reported issues.3