Projects credited in
- Hostmaker Dashboard - Creating a flexible onboarding platformReverse-engineer Hostmaker Onboarding process, rethink it as a better experience for their players (clients and employees) and create a new journey, thanks to an optimized platform.3
- Hostmaker Emails Communications Redesign - From workflows to codingSummary With the explosion of digitalisation, email communication has become a business must-have. As people receive an average of 50/100 emails per day, the challenge is now to break through into their inboxes. With that in mind and to keep as much consistency as possible across the markets in terms of content and visual design, and make our communications more effective, we started to redesign our host communications flow and email templates. Which included anything from updates to maint3
- Hostmaker Modular Landing PagesThe goal was to create a versatile modular system that would allow the marketing team to plan the landing pages they need for each campaign, with responsive modules designed for each case. This modular system would require minimum effort from production and faster delivery times.2
- Hostmaker Chat for agents and Frontline membersThis project was born out of the need to have a well-integrated tool to communicate between the frontline staff members and the agents of Operations (OPS) and Guest Relations (GR) departments. At that moment, the team members were communicating using Whatsapp as the main tool: there was no established procedure for communications and no automatic way to track the chats and the reported issues.3
- Hostmaker Persona’s - Let’s meet our peopleAs Hostmaker strived to be a more human-centred company, we find it necessary to develop our personas, to make sure we understand our users’ needs, expectations, behaviours and goals deeply, beyond our assumptions.2
- Hostmaker Dashboard - A Solution for MaintenanceImprove Hostmaker Dashboard with a control panel for maintenance issues management. The goal was to increase customer retention via improving communication about the maintenance issues using 1 only communication channel.2
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