Description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role Purpose-
The Senior Supply Chain Coordinator is responsible for overseeing and ensuring on time in full delivery of orders to our customers, and/or partners. You will be responsible for order management, budgeting and analysing the effectiveness of our operations within the Digital, Retail and Wholesale channels. You will be keen to understand what is happening in the business and transform this insight into an operational impact. You will be a naturally curious person, who is calm, influential, and a practical thinker.
Main Responsibilities
Oversees the order to cash process. Ensuring customer orders are fulfilled in full and in a timely manner
Direct ownership of identified Key accounts and/or Brands
Liaise with Inventory Planner to understand the Inbound stock schedules and any impact on accounts and customers
Liaise with 3PL warehouse and freight providers to ensure seamless end customer delivery
Liaise with Commercial teams to ensure complete accurate order information is available
Ownership of the budget for operational spend of the channel and freight of the channel
Responsible for assessing the delivery frequency of stores to ensure continuity
Contribute to the development of the S&OP process and future supply chain strategy
Reporting
Ensure assigned reports are sent in a timely manner
Lead the logistics/commercial and warehouse meetings
Contribute to the department meetings where required
Team Management
Lead the team by example; sharing knowledge and providing support where needed
Set the team up for success and develop individuals, whilst providing regular feedback
Conduct reviews in line with the business guidelines
Relationship Management
Provide excellent internal and external customer service
Communicate effectively with all departments and external customers and partners
Obsessed with meeting customer expectations to ensure Aesop delivers the highest level of service.
Establish and maintain excellent working relationships with external partners/customers: warehouses, carriers & customers
This is a full-time position based in our London Head Office.
Role responsibilities include, but not limited to –
A customer-centric mindset (both internal and external), with experience in Supply Chain
Ability to build strong relationships with and influence internal stakeholders.
Ability to reach mutually acceptable solutions to complex problems which arise; level-headed, able to manage and resolve issues under pressure.
Strong organisational skills and attention to detail.
Resilience and ability to work in a fast moving ever changing, demanding environment.
Strong prioritisation skills and communication skills (written and verbal).
Experience in presenting and adapting communication style.
Ability to challenge ways of working and seek out ways to continuously improve
What’s on offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.  Employee benefits include -
Flexible, hybrid working pattern
Generous product discount allowance and bi-annual complimentary product allocation
Paid volunteering allowance for all employees
Bonus opportunity based on personal, and business, performance
Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.