Description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
Based in Aesop’s London Office, reporting directly to the Global Retail Training Design Manager, the Senior Training Designer will be responsible for the design, development, and deployment of blended learning and development solutions across product and capability projects for the Aesop retail population. With a view to close knowledge, skill, and behavioural gaps in accordance with the commercial agenda while keeping the customer and brand values at the heart. The success of this role is defined by increasing retail sell-through across a range of retail KPI’s and positive ROI.
Role responsibilities include, but not limited to –
Design and develop blended learning and development solutions that deliver commercial results through the education and engagement of our global retail population aligned to marketing and business objectives.
Work closely with key stakeholders such as global marketing, visual merchandising, and retail training & performance teams to ensure well informed, impactful, and engaging learning solutions that are reflective of the commercial priority to the business.
Confidently host train-the-trainer sessions to various leadership and training teams to successfully launch designed learning content.
Analyse data relating to learning and development solutions to evidence the impact of the solution through productivity and performance.
Pro-actively research and suggest new and engaging learning & development trends with a view to elevate future training design.
Approach training design with DE&I at the forefront ensuring we are consistently building inclusive learning solutions.
Collaborate with key stakeholders such as marketing and regional training teams to understand the business objectives.
Work closely with the Retail Training & Capability Co-Ordinator to ensure maintenance of existing learning solutions, and programs. Offering guidance and solutions, focused on the end user experience, where required.
This is a full-time position operating with a hybrid working pattern.
What we are looking for
Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
Commitment to fostering an inclusive and psychologically safe work environment
A team player, someone who enjoys working within a team while also works well autonomously
Strong project management skills required – organisation is key – diary planning, managing expectations
Exceptional writing and proof-reading skills
Strong knowledge of premium beauty and particularly beauty customer experience is required
Previous experience working with beauty (skin care and/or fragrance) retail environment at business level (essential)
Experience within a learning & development role (essential)
Evidence of working with or designing learning solutions (essential)
PPTLS (level 3 teaching qualification), CIPD level 3 or equivalent (highly desired)
What’s on offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -
Flexible, hybrid working pattern
Generous product discount allowance and bi-annual complimentary product allocation
Paid volunteering allowance for all employees
Bonus opportunity based on personal, and business, performance
Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

Skills Required

Project Management
Learning Development
Customer Experience

People who have worked with Aesop

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Grace Davies
- Head of Brand + Creative Operations
- Aesop, Mother London, Ferdinando Verderi, AIGA's Eye on Design, Something More Near, MARIO TESTINO+, The Beautiful Meme, The Future Laboratory, Commission, Moving Brands, Construct, Made Thought, Protein, Out + About showroom, Sixty UK
Yvonne Kung
- Assistant Marketing Manager
- Aesop
James Lynch
- Copywriter, Editor and Creative Strategist
- Aesop, DDB Worldwide, Syzygy, Redwood, WorldRemit, NewsCred, Ilk London, BBH, We Are Social, VICE, theAudience
Siew Williams
- Creative Director
- ARPA, Mulberry England, BetweenUs, Paul Smith, TOPSHOP TOPMAN, Agent Provocateur