Duration: 2.5 week sprint
Team size: 4
My role: UX designer
Date: February 2020
The challenge for this sprint was to design the process for a CV chatbot called AVA. AVA was an idea that came from the client’s existing company, Sidekicks, where recruiters work with first and second job seekers, to build them a CV that is fit for employers and also passes ATS checks.
HOW THEY FELT
People felt very overwhelmed and unsure
A time of stress with little structure and support
HOW WE HELPED
Supportive, knowledgable language that isn't patronising.
Always educating users as they go - so they feel in control and in the know
Helping them uncover and learn about their strengths