A deep-dive investigative feature on what has been happening in a densely populated, diverse part of West London for the many almost 'hidden' and very much 'unheard' communities who were already so vulnerable before this global pandemic .. an insightful team effort in a part of London that is close to our hearts. This is an introductory piece that will be followed up by independent follow-up features on some of the good work that is being done by community members across all London boroughs to make a positive difference.