In the ever-evolving world of business technology, finding the proper IT support for your organization is crucial. For companies relying on IBM iSeries, also known as AS/400, support is not just a necessity but a strategic investment. It can make the difference between smooth operations and costly downtime. So, what do you need to know before deciding on your IBM (AS400/iSeries) support provider? This essential guide will walk you through the key considerations.
1. Understanding Your Needs
Before you start evaluating IBM iSeries support providers, you must understand your organization's unique needs. Consider the following questions:
• What are your business-critical applications running on the iSeries?
• What level of availability and response time is essential for your operations?
• Do you require 24/7 support, or can you work with standard business hours?
Identifying your specific requirements will be the foundation for your support provider search.
2. Types of IBM AS400/iSeries Support
IBM iSeries support typically falls into one of these categories:
• Hardware Support: This covers issues related to the physical components of your IBM iSeries, including server maintenance, repairs, and replacement.
• Software Support: This focuses on the operating system and software applications running on the iSeries, ensuring they are up-to-date, secure, and efficient.
• Remote Monitoring and Management: Some providers offer proactive monitoring to identify and resolve potential issues before they cause downtime.
• Consulting Services: Experts can guide on optimizing your IBM iSeries environment and aligning it with your business objectives.
Determine which type of support you need and whether a bundled or a la carte approach works best for your organization.
3. Service Level Agreements (SLAs)
Service Level Agreements are the backbone of your relationship with a support provider. Ensure that the SLAs align with your organization's needs, covering aspects like response time, resolution time, and uptime guarantees. Clearly defined SLAs will help manage expectations and hold your support provider accountable.
4. Vendor Reputation and Expertise
Do your due diligence by researching potential IBM AS400 support providers. Look for the following: • Industry Experience: A provider with a history of supporting iSeries environments is more likely to understand the platform's intricacies.
• Customer Testimonials: Read reviews and testimonials from other businesses who have worked with the provider.
• Certifications: Check if the provider's technicians hold IBM certifications or other relevant credentials.
• Technical Capabilities: Ensure that the provider has the technical expertise to support your specific IBM iSeries configuration and software.
Understanding the cost of IBM iSeries support is essential for budgeting. Consider:
• Upfront costs, such as hardware, software, and initial setup.
• Recurring support costs, including maintenance fees and service contracts.
• The cost of any additional services, such as consulting or emergency support.
By having a clear picture of the costs involved, you can make informed financial decisions.
6. Flexibility and Scalability
As your business grows, your IBM iSeries support needs may change. Ensure that your chosen provider can scale their services to accommodate your evolving requirements. This flexibility will help you avoid the hassle of switching providers in the future.
7. Data Security and Compliance
Data security is paramount. Ensure that your IBM iSeries support provider follows best practices for data protection and compliance with industry and regulatory standards. Request information about their security protocols and policies.
It's wise to plan for the worst-case scenario. What if you need to switch to a different IBM iSeries support provider? Make sure the terms and conditions of your contract allow for an easy exit without undue complications.
In conclusion, selecting the right IBM iSeries support provider is a critical decision for any business relying on this technology. By considering your organization's needs, researching providers, and ensuring transparent SLAs, you can make an informed choice that will ultimately contribute to the smooth operation of your IBM iSeries environment. Carefully weigh all the factors outlined in this guide to make the best decision for your organization's future. 
