Creative, experienced and fun writer, experienced in creating and honing web copy, content, blogs, product descriptions, email campaigns and social media campaigns with ease and panache that extend clients reach, engagement, and conversions.Locked Pro Plan feature
Creating new and enticing copy to increase my clients reach, engagement and conversions whilst representing their brand and style. My writing style is flexible to meet the requirements of each project and has proven to succeed in crowded and niche online marketplaces.
Managing Customer Services for a fast-paced multi-channel global retailer. Creating and continually improving all customer communications in writing, email, over the phone and on social media for a wide range of sales channels and brands. Training the teams to implement new and developing processes as well as performing as a hiring manager and HR officer for the company as a whole. Successfully achieved and maintained 99-100% positive consumer feedback across several metrics.
Multi-function role managing customer services, operations and warehouse departments to increase customer retention and satisfaction. Creating all customer-facing documentation, marketing materials, special offer deals, customer service practices and policy for a prestigious Northern brand. Ensuring all communications were within brand style guidelines and targeted appropriately. Achieved increased sales and satisfaction from existing consumer base by 17% and 28% respectively.
Achieved a 2:1 in Politics, specialising in Islamic Politics with a Dissertation on Islam and Democracy.