Description

Introduction
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.
Carat is an important part of our world-class offering -an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.
We’re hiring for a Global Account Director as part of Carat Global in London.
Background
We work closely with 13 Dentsu in-market teams across all regions so you will get to dive deep into different markets, collaborating with them to help support their successes and growth.
Purpose of the Role
This is an incredible opportunity to work on one of Dentsu and Carat’s most exciting and collaborative clients and one of the world’s most loved brands: IKEA.
This role gives the opportunity to become a true trusted business partner to the client and manage the day-to-day relationship and delivery.
This includes providing strategic recommendations and managing all resources to ensure the Client’s marketing needs are met; leading and monitoring day to day activities; leading the relationship with the dentsu teams across the globe to ensure that they are fully supported in their relationships and are aligned to global priorities; working with other team members both within the team and in other parts of the business, to deliver work that will build the Client’s business.
In short, the Account Director is a pivotal role in connecting the clients to the best of Dentsu, to grow IKEA’s business and the relationship.
You will also be supporting the Client Lead on all key areas including managing key commercials and setting the vision and culture for the team, so there is significant growth and development potential within the role.
Key Responsibilities
Building and owning relationships with the IKEA global media team
Day to day relationship management: including running of regular internal and client meetings, first point of contact for key media clients
Ownership of Network relationships: working with the wider team as needed, you will set the processes and direction to cascade global priorities to our local Dentsu teams and “raise the floor”.  You will have full autonomy to identify, resolve or escalate any areas where markets require additional support
Accountable for running specific projects of strategic priority to IKEA, working with clients, other agencies and Dentsu specialist resource. These are wide ranging so provide plenty of opportunity for building experience across varying disciplines
Proactively identifies client development opportunities
Working with the Global Client Lead and wider team, responsible for successful deployment of key business critical meetings within the planning and relationship calendar such as Annual Kick off meeting
Accountable for the development of an Account Manager as a direct report
Qualifications + Skills
Passionate about media and communications. Curious about the industry and always excited to learn about new technologies
You will have a track record of identifying solutions that deliver demonstrable business benefit
Minimum of 7 years’ experience, some of which should be in a client management role at a media agency
Ideally experience working in global media role. Candidates with extensive experience working in a local client management/planning role but on a multi-national client, and can demonstrate a clear understanding of the workings of a global account, would also be considered
Enjoys building relationships with clients
Confident communicator and presenter
Positive, friendly and collaborative attitude
What we offer
This is a permanent role.
The teams are based in our London office and operate under flexible working arrangements
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
Working with us
When you join dentsu – whichever of our brands you join – you’re becoming part of one team. A team with diverse talents in media, creative content, and technology. And one with a shared promise: Innovating to Impact.
Our collaborative way of working means you’ll develop versatile skills and experience exciting thinking. Combine that with a pioneering spirit aimed at making a positive impact on brands, society, and each other – and you’ll soon realize why we’re at the forefront of the digital economy.
You will have an opportunity to produce career-defining work through teaming up with inspiring colleagues and encountering a richness of clients, cultures and experiences.   We offer exciting challenges, memorable experiences and opportunities to shape your future.
We align our behaviours with our values by grounding everything we do in the Japanese business philosophy of Sanpo Yoshi, or three-way good: Good for buyer, good for seller, good for society. It is a key differentiating philosophy for us, and everything we do is measured/calibrated against this ‘triple outcome’ definition of success. It applies equally to internal initiatives as it does external client work.
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Skills Required

Media
Communications
Client Management

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