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Senior CRM ManagerAesop
16 days ago
  • LevelSenior
  • ProfessionsCRM Manager, Business Development Manager, Account Manager
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
The Senior CRM Manager will report to the International Chief Digital Officer and be responsible for developing and communicating the global CRM strategy to senior leadership. Additionally, they will review and oversee the delivery of the CRM roadmap and ready-to-use omnichannel CRM frameworks for all markets.
Role responsibilities include, but not limited to –
  • Setting global top level CRM strategy including vision, enablers, streams of work and roadmap while being aligned with business strategy
  • Collaborate with Tech, Data, Legal, Customer service, Retail and Marketing leads to align on customer experience, journeys and identify opportunities
  • Overview of all Global CRM team projects, their progression, their output and their delivery quality
  • Lead the development and evolution of the loyalty programme and ensure its success
  • Ensure strong relationships with all regional and market leads as well as function leads
  • Be the key point of contact for CRM in the business providing guidance, support and act where is needed
  • Be instrumental in educating and advocating for CRM and its role, as well as finding opportunities that will create impact
  • Collaborate and guide  and support the Global CRM team members
This is a full-time position operating with a hybrid working pattern on a 12 month fixed term contract.
What we are looking for
  • Experience with CRM platforms and ESPs especially Salesforce Marketing Cloud
  • Preferred experience within retail and D2C roles with both online and offline representation
  • Proven strong commercial and customer focused mindset with a global outlook
  • A strong individual that can work independently, operate within a fast pace and changing environment and be able to contribute and deliver impact
  • Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Commitment to fostering an inclusive and psychologically safe work environment
What’s on offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -
  • Flexible, hybrid working pattern
  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal, and business, performance
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

Skills Required

  • CRM
  • Customer Focused
  • Build Relationships

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