As the UK’s most reliable network, Three take a lot of pride in their customer service. They asked us to help them with the mammoth task of rewriting all of their support comms, so they could improve their customer satisfaction.
Language affects how people feel when things go wrong. It doesn’t matter how brilliant your policy, product or service is: if you can’t communicate clearly, your customers will remain frustrated and unhappy.
Powerful communication needs exceptional copywriting from a professional. We rewrote Three’s customer support content to help them improve how they speak to their customers, whether that’s on their website, in a text message or over the phone.