Redesign a process - Service Design for the NHS
This is a project in collaboration with NHS Scotland, in which we worked with Crosshouse Hospital for six weeks. We have been asked to improve the patient and staff experience through design thinking and product development. We started the project as a group of 8 people working together in ethnography and understanding of the service offered by the department, after that we divided the group into small teams of max. 3 people and concentrate on developing different solutions to different opportunities defined during our research.
Let's start with the messy things!
Scroll down for the final output :))
you can see the project journal here
I find myself particularly interested in human-centred design, so I decided to work into the “post-surgery” to improve the experience of patients, relatives and NHS staff.
The core idea was to create an info package.
Along with the "pre-op" group we agreed on formats, layout and colours to keep it similar.
Together we also came up with the idea for a folder where the patient can collect all the documents given.
We reviewed all the NHS leaflets once again, copying the relevant text for the new design and removing the unnecessary or redundant one. Dividing it into different brochures and sometimes combining together pieces of information.
