10 days ago
  • LevelSenior
  • ProfessionsEvent Manager, Administrator, Account Manager
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Closing Date: 10-Feb-2025

The Role
This role is responsible for building and managing a small team to deliver event setup and ticketing services across the V&A’s museums. This includes the set-up of non-ticketed events as well as tickets for major exhibitions, courses, workshops and many other events across the V&A’s exciting and wide-ranging public programme. With a passion for service delivery, data and analytics, you will work in partnership with colleagues in the marketing, visitor insight and omnichannel teams to implement the V&A’s pricing strategy and monitor conversion and customer behaviour across all channels, both on-site and online. You will become the V&A’s expert on the set-up of exhibition tickets, working closely with the Audience Insights team to advise on capacity, membership numbers and ticket types; decisions that are central to the V&A’s commercial strategy. Acting as the business owner for Galaxy, the V&A’s ticketing system, you will work closely with colleagues in Technology to prioritise developments on the roadmap for this platform. With strong communication and influencing skills, you will work with colleagues across the V&A’s museums on an ambitious plan to redesign our approach to events and ticketing; simplifying and standardising processes, delivering a new user journey for internal stakeholders and delivering a seamless service for all of our visitors throughout London. Please note, this is a 14 month fixed term contract.
The V&A
The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:
  • To create a world class visitor and learning experience across all V&A sites and collections.
  • Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
  • Expand the V&A's international reach, reputation and impact.
  • To operate with financial and organisational initiative and efficiency.
  • Showcase the best of digital design and deliver an outstanding digital experience.
  • Diversify and increase private and commercial funding sources.

Skills Required

  • Ticketing
  • Customer Journey
  • Communication Skills

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