PWC - AI Chatbot

  • Richie Babalola
  • Christian Johnstone
  • Jael Umerah-Makelemi
  • Emily Nelson

Using the power of design, and the influence of emerging technologies, we set out to augment the experience for clients that visit PwC. From London Bridge to the office, we wanted to enhance every aspect of their journey. We created 'Gemma'- an AI concierge that assists visitors from home, to the PwC office. She not only offers directions, but provides the office with a tracked ETA to know exactly when the visitor will arrive. I was responsible for designing the UX architecture and well the user journey copy.