The Brief:
To transform EasyFX into a retail brand
The Old EasyFX Brand:
It was a dated brand with an inconsistent message, unclear product offering, disorganised and unmanaged digital presence.
Key Challenges:
A crowded marketplace with digital fintech disruptors such as Revolut and Transferwise making waves and key players like FairFX making landmark improvements to their digital offering. Not forgetting the competition from traditional FX players like the bureaus de changes, bank forex tellers and debit card withdrawals abroad.
We also recognised the need to shift EasyFX from a more traditional institutional brand that operated on the periphery of the retail foreign exchange market, to creating a digital product that could hold its competitive ground against the innovative fintechs without isolating its existing customers.
The working included:
Business consulting and strategy
Redesign of the brand, branding collateral, the website, the mobile app
Updated the customer support protocol and included a digital element
Digital marketing communications - taking the new brand to market
Companies
ChewingRice
- Advertising